l    SAP Application Management Support 

Main Tasks / Responsibilities

l  Provision of SAP Application management support in the area of FI/CO covering incident management, problem management and change management.

Job Description details

l     Response to incidents/service requests and resolution on time & quality according to service level agreement

l     Incident management includes classification of incidents, dispatch incidents and maintain status of incidents

l     Problem management includes root cause analysis and work-around proposal & realization

l     Change request management in adherence to the change request governance processes. Tasks include change request justification, blueprint, realization and deployment.

l     Support transition to AMS as needed

l     Documentation in English & Chinese

l     Onsite support per request (short period)

REQUIREMENTS

l  Good business processes knowledge in China GAAP, Financial accounting and management accounting

l  5 years SAP experience with solid expertise in FI and CO

l  3-4 full life cycle SAP implementations.

l  SAP AMS experience is an advantage

Education

l  SAP Certification in Financial Accounting is desirable

l  SAP Certification in Controlling is desirable

l  University degree 

Technical Skills & Specialisation 

l  ABAP Know-How is desirable

l  Knowledge and skills of Solution manager is desirable

Functional / Domain Skills & Specialisation 

l  SAP Financial Accounting

l  SAP Controlling

l  Integration knowledge with SAP ERP logistics

l  Industry experience of Automotive is desirable

 Language Skills (& level required)

l  Good command in English and Mandarin language

Interpersonal / Consulting / Soft Skills

l  Well-developed customer focus

l  Good presentation and communication skills

Management / Team Lead skills (if any)

l  n/a 

Professional Experience  

Travel expectations

l  Ready to travel for assignments (short term)

Ability to work remotely (if any)

l  n/a