l  SAP Application Management Support 

Main Tasks / Responsibilities

l  Provision SAP Application management Support in ERP Logistics (SD/MM) covering incident management, problem management and change-management.

Job Description details

l  Response to incidents/service requests and resolution on time & quality according to service level agreement

l  Incident management includes classification of incidents, dispatch incidents and maintain status of incidents

l  Problem management includes root cause analysis and work-around proposal & realization

l  Change request management in adherence to the change request governance processes. Tasks include change request justification, blueprint, realization and deployment.

l  Support transition to AMS as needed

l  Documentation in Chinese & English

l  Onsite support per request (short-term)

REQUIREMENTS

l  Good business processes knowledge in procurement-to-pay, and order-to-cash

l  Good knowledge of SAP ERP Solutions with SD and MM

l  5 years SAP experience with proven expertise in SD and MM

l  3-4 full life cycle SAP implementations.

l  SAP AMS experience is an advantage

Education

l  SAP Certification in SD or MM is desirable

l  University degree

Technical Skills & Specialisation 

l  ABAP Know-How is desirable

l  Knowledge and skills of Solution manager is desirable 

Functional / Domain Skills & Specialisation 

l  SAP SD, MM

l  Integration knowledge with Finance and other logistics modules

l  Industry experience of Automotive is desirable

Language Skills (& level required)

l  Good command in English and Mandarin Language

Interpersonal / Consulting / Soft Skills

l  Well-developed customer focus

l  Good presentation and communication skills

Management / Team Lead skills (if any)

l  n/a

Professional Experience

Travel expectations

l  Ready to travel for assignments (short term)

Ability to work remotely (if any)

l  n/a